Terms & Conditions - Cantan
Effective Date: [28/02/2025]
1. Introduction
Welcome to Cantan, a fast and reliable food & grocery delivery platform. By using our services, you agree to comply with these Terms & Conditions.
2. User Responsibilities
- Provide accurate personal and payment details.
- Use the platform responsibly and follow all policies.
- Accept that service availability depends on location and order volume.
3. Orders & Delivery
- Fast Order Processing: Orders are processed instantly.
- Quick Delivery: Orders within 2-3 km should arrive in 10-15 minutes.
- Order Cancellation: Once an order is placed, cancellations may be restricted.
4. Payment & Refunds
- Payment Methods: Payments can be made via COD, Wallet, and Razorpay.
- Secure Transactions: All payments are processed through trusted gateways.
- Refunds: Refunds for valid cases may take up to 48 hours.
5. Restaurant Partners
- Restaurants must accept or decline an order within 10 minutes.
- All restaurants must hold a valid Fast Food License if required.
- We collect basic restaurant data for verification purposes.
6. Delivery Partners
- Deliveries within 2-3 km should be completed within 10-15 minutes.
- Repeated late deliveries may result in penalties.
- Commission payouts are processed within 48 hours.
7. Order Returns & Customer Expectations
- Customers should receive orders within the estimated time.
- Returned orders must be given back to the respective restaurant.
- In case of a delay, customers will be informed in advance.
8. Data Protection & Security
- Encrypted & Secure Transactions: We follow strict security standards.
- Third-Party Sharing: We may share data with delivery partners, payment providers, and legal authorities if required.
9. Policy Updates
Cantan reserves the right to update these Terms & Conditions at any time. Changes will be notified via the app or website.
Cantan Delivery Partner - Terms & Conditions
1. Joining & Documentation
- Minimum age: 18 years (Valid Driving License required).
- Mandatory documents: Aadhar Card, PAN Card, Driving License, Bank Account details.
- Security deposit (if applicable for uniform/bag): ₹500-₹1000 (Refundable after 3 months).
2. Payment & Incentives
- Per Delivery Payment: ₹35-₹50 per order.
- Night Shift Extra Bonus: ₹10 per delivery.
- 100 Deliveries Completion Bonus: ₹500.
- Referral Bonus: ₹500 for bringing a new delivery partner.
- 5-Star Rating Monthly Bonus: ₹200.
3. Work Timing & Delivery Rules
- Full-Time: 8-10 hours per day.
- Part-Time: Minimum 4 hours.
- Late Delivery Penalty: ₹10-₹20 (if delay is due to driver’s fault).
- 3 consecutive late deliveries will result in a warning.
4. Dress Code & Branding
- Wearing Cantan T-Shirt/Bag (if provided) is mandatory.
- Professional behavior during deliveries is expected.
- Fake orders or self-ordering for incentives is strictly prohibited.
5. Security & Police Verification
- Police verification is mandatory for night shift drivers.
- Report any suspicious activity immediately.
- Do not handle cash transactions (except for COD).
6. Termination Policy
- 3 consecutive no-shows will result in account suspension.
- Misbehavior with customers or fraud will lead to immediate termination.
- Fake orders, wrong deliveries, or misuse of Cantan branding will result in a ₹5000 fine.
Agreement Confirmation
"I have read and agree to all the terms and conditions of Cantan."
Cantan Restaurant Partner - Terms & Conditions
1. Registration & Documentation
- Valid FSSAI License and GST Registration (if applicable).
- Bank account details for payments.
- Menu details with updated pricing.
- Contact person’s ID proof (Aadhar/PAN).
2. Commission & Payment Structure
- Cantan charges a commission of 10-15% per order.
- Payments will be settled weekly/monthly as per the agreement.
- GST and other applicable taxes will be deducted as per regulations.
3. Order Fulfillment & Quality Standards
- All orders must be prepared and packed hygienically.
- Orders should be ready within the estimated preparation time.
- Usage of expired or substandard ingredients is strictly prohibited.
- Regular quality checks will be conducted by Cantan.
4. Cancellation & Refund Policy
- Restaurants will not cancel confirmed orders without a valid reason.
- In case of customer complaints regarding food quality, Cantan holds the right to issue refunds.
- Repeated complaints may lead to delisting from the platform.
5. Branding & Promotions
- Restaurants agree to allow Cantan to use their name, menu, and images for promotional purposes.
- Any discount or promotional offer must be mutually agreed upon.
6. Termination Policy
- Failure to maintain hygiene and food quality may result in termination.
- Non-compliance with Cantan policies can lead to suspension.
- Restaurants must provide a 30-day notice period for voluntary delisting.
Agreement Confirmation
"I have read and agree to all the terms and conditions of Cantan."
10. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
By using Cantan, you agree to abide by these Terms & Conditions. 🚀