Privacy Policy for Cantan

Effective Date: [28/02/2025]

#. What is Cantan Startup

🔒 Encrypted & Secure Transactions: We use advanced encryption methods to safeguard your payment details from unauthorized access.

🔄 No Direct Storage of Payment Information: Cantan does not store your card details directly. Payments are securely processed through trusted payment gateways.

🛡️ Compliance with Security Standards: We adhere to industry security standards to maintain the highest level of protection for our users.

Cantan is an emerging food and grocery delivery startup dedicated to providing fast and reliable services. We prioritize user security and convenience, ensuring encrypted and safe payment processing through trusted gateways. As a startup, we are committed to innovation and customer satisfaction, continuously improving our platform to meet industry standards. Our secure and efficient system ensures a seamless experience for both customers and partners.

Cantan – A Growing Startup Ensuring Secure Payments.

1. Introduction

Welcome to Cantan! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our food and grocery delivery services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email, address, and payment details.
• Payment Information: Transaction ID for order processing.
• Usage Information: App interactions, order history, preferences.
• Location Data: To provide accurate delivery services.

3. How We Use Your Information

We use your information for:

• Processing and delivering your orders.
• Improving our services and user experience.
• Sending updates, promotions, and notifications.
• Ensuring security and preventing fraud.
• Complying with legal obligations.

4. Information Sharing & Third Parties

We may share your data with:

• Delivery partners: To fulfill orders.
• Payment providers (Razorpay & COD): To process transactions securely.
• Service providers: For app functionality and improvements.
• Legal authorities: If required by law.

5. Data Security

We implement security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. User Rights

You have the right to:

• Access, update, or delete your personal data.
• Opt-out of marketing communications.
• Restrict or object to data processing in certain cases.

7. Account Deletion Process

If you wish to delete your Cantan account, follow these steps:

1. Open the Cantan app.
2. Click on the three-dot menu in the top right corner.
3. Go to your Profile.
4. Click on "Delete Account."
5. Click on the "Remove" button to confirm.

8. Cookies & Tracking Technologies

We use cookies and similar technologies for analytics and personalized services. You can manage cookie settings in your browser.

9. Changes to This Policy

We may update this Privacy Policy. Any changes will be notified through the app or website.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at [support support@cantan.in].

Privacy Policy - Cantan Delivery Patner

Welcome to Cantan! By using our food delivery service, all users agree to comply with our policies regarding order acceptance, delivery timing, returns, and payments.

1. Delivery Partner Responsibilities

• Once a delivery request is accepted, it must be completed within the assigned time.
• For orders within a 2-3 km radius, the delivery should be completed within 10-15 minutes.
• If a delivery partner fails to deliver on time, a penalty may be imposed.

2. Customer Expectations

• Customers should receive their orders within the estimated time.
• If there is any delay, the customer will be informed in advance.

3. Order Return Policy

• If a customer returns an order, it must be handed over to the respective restaurant.

4. Commission & Payouts

• Delivery partners will receive a commission per product delivery.
• Withdrawals may take up to 48 hours for processing.

5. Penalty for Late Delivery

• Failure to deliver on time may result in a penalty deduction.
• Multiple late deliveries may lead to temporary or permanent suspension from the platform.

By using Cantan delivery partner, you agree to abide by these policies.